Stay Casino Terms & Conditions
These Terms and Conditions govern access to and use of the Stay Casino website, gaming services, promotions, payment facilities, and related features available to customers in Canada. By creating an account or using any part of the service, you confirm that you have read, understood, and agreed to these Terms.
Please review these provisions carefully before registering. If you do not accept them, you must not use Stay Casino. Additional rules may apply to particular games, promotions, payment methods, or services and will form part of these Terms when presented to you.
Acceptance of Terms
These Terms create a binding agreement between you and Stay Casino. They apply whenever you browse the website, open an account, deposit funds, participate in games, claim an offer, or otherwise use the service.
You are responsible for reviewing the current version of these Terms before using the platform. Continued use after an update has been published indicates acceptance of the revised wording, subject to any rights that cannot lawfully be excluded or restricted.
Eligibility
Stay Casino is available only to individuals who are at least 18 years old and legally permitted to participate in online gaming in their place of residence. You must not use the service if online gambling is prohibited or restricted where you are located.
By registering, you confirm that:
- You meet the minimum age requirement of 18+.
- The information you provide is accurate, current, and complete.
- You are acting for yourself and not on behalf of another person.
- You will comply with all applicable rules relating to your use of the service.
Stay Casino may refuse access where eligibility cannot be established or where participation would create legal, operational, or responsible gambling concerns.
Account Registration
Only one account may be created per person unless Stay Casino gives written permission for an exception. Your login details must be kept confidential, and you must notify Stay Casino promptly if you believe that another person has accessed your account.
You remain responsible for activity carried out through your account unless you have taken reasonable steps to protect your credentials and reported suspected unauthorized access without undue delay. Accounts must not be sold, transferred, rented, or used to provide gaming access to another person.
Stay Casino may decline an application, request additional information, or require an account to be closed where registration details appear misleading, duplicated, incomplete, or inconsistent with the information later provided.
Verification
Stay Casino may verify your identity, age, address, payment ownership, and other account information at any point. You may be asked to provide reliable documents or complete other checks before depositing, withdrawing, receiving a promotion, or continuing to use the service.
Information supplied for verification must be genuine, legible, valid, and submitted by the account holder. A delay in providing requested information may result in restricted account access or a delayed transaction. Where verification cannot be completed satisfactorily, Stay Casino may decline a transaction or take other action permitted under these Terms.
Deposits
Deposits must be made using a payment method held in your own name or otherwise authorized for your use. You must not use a payment instrument belonging to another person without clear authorization and any checks required by Stay Casino.
Available methods, processing times, minimum amounts, and any applicable charges are displayed on the website and may change. A deposit is normally credited after the payment provider confirms the transaction. Stay Casino is not responsible for delays caused by banks, card issuers, payment processors, technical interruptions, or incorrect payment details.
You must not deposit funds for the purpose of transferring money to another customer or using Stay Casino as a payment service. Suspected fraud, chargebacks, reversed payments, or unauthorized transactions may lead to account restrictions and recovery of associated costs where permitted.
Withdrawals
Withdrawal requests are reviewed in line with account status, verification requirements, promotional conditions, and payment provider procedures. Stay Casino may return funds through an appropriate method connected to your verified account and may request information before releasing a payment.
You may withdraw eligible available funds, subject to any valid wagering requirements attached to a bonus. Withdrawals may be delayed where a transaction is under review, an account contains incomplete information, or a payment provider requires additional processing time.
Any request involving inaccurate details, third-party payment activity, suspected misuse, or a breached promotion may be declined or adjusted. If an amount has been credited in error, Stay Casino may correct the balance and seek repayment where necessary.
Bonuses
Each bonus or promotional offer has its own terms, including eligibility rules, activation requirements, expiry dates, game contributions, maximum winnings, deposit conditions, and wagering requirements. Those terms will be shown with the relevant offer and should be read before participation.
Unless an offer states otherwise, only one promotion may be used in relation to a qualifying activity. Stay Casino may withhold or remove a bonus where it has been obtained through multiple accounts, misleading conduct, prohibited activity, or a breach of the offer conditions.
Promotional balances and winnings may expire or be forfeited when the applicable conditions are not completed within the stated period. Stay Casino may amend or withdraw an offer where necessary, while respecting any rights that have already arisen under its published terms.
Acceptable Use
You must use Stay Casino honestly, lawfully, and in accordance with these Terms. The service is intended for personal entertainment, and you must make your own decisions about deposits, games, and spending.
You must maintain suitable equipment, internet access, and security protections when accessing the website. You are responsible for checking transaction details before confirming them and for ensuring that your device is not being used by an unauthorized person.
Any communication with Stay Casino must be accurate and respectful. You must not interfere with the website, overload its systems, introduce harmful code, or attempt to bypass technical, geographic, security, or account controls.
Prohibited Activities
The following activities are not permitted:
- Using another person's account, payment method, identity, or personal information.
- Creating or controlling multiple accounts to obtain an unfair advantage.
- Using automated software, bots, scripts, scraping tools, or other systems to interact with the service.
- Exploiting errors, bugs, pricing mistakes, game faults, or promotional weaknesses.
- Engaging in fraud, money laundering, collusion, cheating, chargeback abuse, or other deceptive conduct.
- Attempting to manipulate game outcomes, account balances, bonuses, or payment processing.
- Using the service for unlawful purposes or encouraging another person to do so.
Where prohibited conduct is suspected, Stay Casino may investigate, suspend activity, cancel affected transactions, remove associated benefits, or take other proportionate action.
Intellectual Property
The Stay Casino name, website design, text, graphics, logos, software, game presentation, and related materials are protected by applicable intellectual property rights or are used with permission. You receive a limited, personal, non-transferable right to access the service for its intended purpose.
You must not copy, reproduce, modify, publish, distribute, reverse engineer, sell, or commercially exploit any part of the service without prior written authorization. Nothing in these Terms transfers ownership of Stay Casino content to you.
Limitation of Liability
Stay Casino seeks to provide a reliable service but cannot guarantee uninterrupted availability, error-free operation, or compatibility with every device, network, or browser. Access may be suspended for maintenance, updates, security reasons, provider issues, or circumstances outside reasonable control.
To the extent permitted by applicable law, Stay Casino is not responsible for indirect or consequential loss, loss arising from unauthorized access caused by your failure to protect account details, or disruption caused by third-party networks and payment providers. Nothing in these Terms excludes liability that cannot legally be excluded.
You are responsible for checking that game participation and transactions are recorded correctly and for raising any concern within a reasonable period after it occurs.
Account Suspension
Stay Casino may suspend, restrict, or close an account where there is a suspected breach of these Terms, failed verification, unusual activity, payment concern, responsible gambling issue, technical risk, or legal restriction.
During a review, access to games, deposits, withdrawals, promotions, or other features may be limited. You must cooperate with reasonable requests for information. Any remaining balance will be handled after relevant checks, subject to applicable law, payment procedures, outstanding obligations, and the outcome of the review.
Privacy
Stay Casino collects and uses personal information to create and administer accounts, process payments, verify customers, provide support, operate games, prevent misuse, and meet applicable business obligations. Information may be shared with service providers and professional advisers where necessary for these purposes.
You should review the applicable privacy notice for details about the information collected, retention practices, security measures, and available rights. You must keep your personal details updated so that account communications and verification requests can be handled correctly.
Responsible Gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set limits before playing and avoid gambling when you are distressed, impaired, or under pressure from other people.
Stay Casino may provide tools or support options such as deposit limits, time reminders, temporary breaks, or self-exclusion, depending on availability. You may contact support to discuss these options or raise a concern about your gambling. If gaming no longer feels manageable, stop using the service and seek assistance from an appropriate professional or support organization.
Amendments
Stay Casino may update these Terms to reflect changes to the service, payment arrangements, promotions, security procedures, or operational requirements. The latest version will be made available on the website, with important changes communicated through an appropriate account or website notice where practical.
You should check the Terms regularly. If you do not agree with an amendment, you must stop using the service and may contact Stay Casino about the available account closure process.
Contact Information
For questions about these Terms, account access, verification, payments, responsible gambling tools, or a complaint, contact Stay Casino through the support channel provided on the website or by email at [email protected].
When contacting support, include enough information to identify your account and explain the issue clearly, but do not send passwords or unnecessary payment credentials. Stay Casino will review enquiries as promptly as reasonably possible and may request additional information before discussing account-specific matters.
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